Job:
41308
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Open
High School
Telecommunications
Clerical
Dallas
BILINGUAL - SPANISH A PLUS!
SUMMARY OF CUSTOMER SERVICE CALL CENTER AGENT:
Customer Service Call Center Agent will be responsible for tolling customer service calls. While this high-volume call center can be fast paced and demanding work environment, it can be fun and rewarding with opportunities for professional development and advancement. We are looking forward to expanding our current team to ensure we continue to provide advanced collections, customer service and operational solutions to the cable, telecom, utilities and tolling markets.
REQUIREMENTS FOR CUSTOMER SERVICE CALL CENTER AGENT:
• Bilingual a plus!
• Two years of customer service experience in call center environment
• Typing skills of 25 WPM
• Collections experience a plus
• Ability to work in a customer support environment
• Negotiation skills
• Active listening
• Strong critical thinking and problem resolutions skills
• Excellent verbal and written communications skills
• Good organizational and time management skills
• Ability to work closely with other team members and departments
• Proficient in basic Microsoft applications
• Ability to learn and adapt to new software
RESPONSIBILITIES FOR CUSTOMER SERVICE CALL CENTER AGENT:
• Take incoming customer service calls
• Resolve customer issues and escalate when necessary
• Work as part of a team
• Utilize “top down” negotiation techniques to secure payments on delinquent accounts
• Exercise good judgement, in accordance to company and client policy and procedures
• Set payment arrangements in accordance to client policy
• Accurately update and document customer accounts
• Multi-task while maintaining integrity and quality of service
• Provide a high level of customer satisfaction to both internal and external
• Continuously improve service delivery
SHIFTS AND PAY RATE OF CUSTOMER SERVICE CALL CENTER AGENT:
• 8:00 am - 6:00 pm
• $11.00 per hour
Force Staffing Services is an Equal Opportunity Employer EEO AA M/F/Vet/Disability and a drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans status, or any other characteristics protected by law. As an Equal Opportunity Employer, Force Staffing Services complies with the laws and regulations outlined in the EEO Law poster